Privacy policy

Last updated: 25 August 2026

Hillcraft Limited respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains what personal information Hillcraft collects, why it is collected, how it is used and shared, how long it is retained, and the rights available to you under applicable data protection law, including the General Data Protection Regulation (GDPR).

Who We Are

For the purposes of data protection law, the data controller is:

Hillcraft Limited
This website, hillcraft.ie, is owned and operated by Hillcraft Limited, an Irish-registered company.
Registered office: 9 Morgan Street, Waterford, X91 ER8Y, Ireland
CRO number: 815410
Email: info@hillcraft.ie

Information We Collect

Depending on how you use Hillcraft.ie, we may collect the following types of personal information.

Contact & Order Information

This may include:

  • Name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order details

  • Products purchased

  • Personalisation choices

  • Delivery information

  • Communications relating to your order

Customer-Supplied Personalisation

Many Hillcraft products are personalised.

Depending on the product ordered, you may provide:

  • Names

  • Dates

  • Messages or plaque wording

  • Photographs

  • Logos

  • Artwork

  • Reference images

  • Descriptions of people, objects or other subjects

  • Other information required to produce your order

Please only provide material that you are entitled to supply and use for the requested purpose.

Photographs & Reference Images

Customer-uploaded photographs and reference images are used for the purpose of creating and fulfilling the requested personalised product.

Hillcraft will not use customer-supplied photographs or reference images for advertising, social media, portfolio use or other public display without separate permission.

Where a photograph contains another person, you are responsible for ensuring that you have an appropriate right or permission to provide that image for use in your order.

Payment Information

Payments are processed through the payment services offered on Hillcraft.ie.

Hillcraft does not normally receive or store your full debit or credit card details. Payment information is processed by the relevant payment provider.

Hillcraft may retain transaction information such as the amount paid, payment status, transaction reference and method of payment where required for order administration, accounting or legal purposes.

Communications

If you contact Hillcraft by email, contact form, social media or another communication method, we may retain the information contained in that communication where reasonably necessary to answer your query, fulfil an order or maintain appropriate business records.

Website & Device Information

When you visit Hillcraft.ie, certain technical information may be collected automatically, including:

  • IP address

  • Browser and device information

  • Pages viewed

  • Approximate location derived from technical information

  • Website interactions

  • Cookie identifiers and similar online identifiers

Some of this information is necessary for the website to operate. Other analytics or advertising technologies are used only where permitted by law and, where required, with your consent.

Why We Use Your Information

Hillcraft processes personal information for the following purposes.

To Fulfil Your Order

This includes:

  • Processing purchases

  • Creating personalised products

  • Using photographs or reference material supplied for an order

  • Producing custom wording or plaques

  • Delivering your order

  • Providing order updates

  • Handling returns, faults and customer support

The legal basis for this processing is generally that it is necessary to perform the contract between Hillcraft and the customer.

To Meet Legal Obligations

Certain information must be retained or processed in order to comply with legal requirements relating to matters such as:

  • Accounting and taxation

  • Consumer rights

  • Product safety

  • Fraud prevention

  • Legal claims

  • Requests from courts, regulators or public authorities

Legitimate Business Interests

Hillcraft may process information where reasonably necessary for legitimate business purposes, including:

  • Maintaining appropriate business records

  • Protecting the website and business from fraud or misuse

  • Responding to customer queries

  • Investigating delivery or payment problems

  • Improving products, customer service and website operation

  • Establishing, exercising or defending legal claims

Where legitimate interests are relied upon, Hillcraft considers whether those interests are outweighed by your privacy rights.

Consent

Consent may be relied upon for activities such as:

  • Optional marketing communications

  • Non-essential analytics cookies

  • Advertising or conversion-tracking technologies

  • Public use of a customer's photograph or finished personalised product where separate permission has been requested

Where processing is based on consent, you may withdraw that consent at any time.

Marketing

Hillcraft may send marketing emails or similar electronic communications where you have consented to receive them or where another lawful basis for such communication applies.

Every marketing message will provide an appropriate way to unsubscribe.

Unsubscribing from marketing does not prevent Hillcraft from sending transactional communications relating to an order you have placed.

Cookies & Tracking Technologies

Hillcraft.ie uses cookies and similar technologies.

Some cookies are strictly necessary for functions such as:

  • Shopping carts

  • Checkout

  • Security

  • Session management

  • Remembering necessary website settings

These may be used without consent where permitted by law.

Analytics, advertising, conversion-tracking and other non-essential technologies will only be used where the required consent has been obtained.

You can accept, refuse or change your choices using the cookie or privacy controls provided on Hillcraft.ie.

Withdrawing consent should be as easy as giving it.

Who We Share Information With

Hillcraft only shares personal information where reasonably necessary for operating the business, fulfilling orders or complying with legal obligations.

Recipients may include:

Shopify

Hillcraft.ie is operated using Shopify, which provides website hosting, ecommerce and associated services.

Payment Providers

Payment information may be processed by Shopify Payments or other payment providers offered through checkout.

Delivery Companies

The information necessary to deliver your order may be supplied to postal services, couriers or other delivery providers.

Technology & Storage Providers

Hillcraft may use trusted service providers for functions such as:

  • Website hosting

  • Cloud storage

  • Email

  • file handling

  • security

  • analytics

  • business administration

Customer photographs or reference files are only shared with a service provider where reasonably necessary for the relevant service.

Professional Advisers

Information may be shared with accountants, legal advisers, insurers or other professional advisers where reasonably necessary.

Authorities

Hillcraft may disclose information where legally required to do so or where reasonably necessary to protect legal rights, prevent fraud or comply with a lawful request from an authority.

Hillcraft does not sell customer personal information.

International Transfers

Some service providers used by Hillcraft may process personal information outside Ireland or the European Economic Area.

Where personal data is transferred internationally, Hillcraft relies on appropriate legal safeguards where required, such as:

  • A European Commission adequacy decision

  • Standard Contractual Clauses

  • Other transfer mechanisms permitted under applicable data protection law

How Long We Keep Information

Hillcraft keeps personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting and business requirements.

Order & Accounting Records

Transaction, invoice and other records required for tax and accounting purposes are generally retained for at least six years, or longer where required by law or where an unresolved legal, tax or regulatory matter requires continued retention.

Customer Photographs & Reference Images

Customer-uploaded photographs and reference material are retained only for as long as reasonably necessary to:

  • Produce the order

  • Resolve problems with the order

  • Handle reasonable after-sales queries

  • Reproduce or replace an item where necessary

They are not retained indefinitely merely for promotional or portfolio purposes.

Hillcraft may retain a file for longer where the customer has specifically requested this, where necessary to resolve a dispute, or where there is another legitimate or legal reason for doing so.

Customer Communications

Emails and other communications may be retained for as long as reasonably necessary for customer service, order administration, record keeping or resolving disputes.

Marketing Information

Marketing preferences are retained until consent is withdrawn or the information is no longer required.

Hillcraft may retain a minimal suppression record where necessary to ensure that someone who has unsubscribed is not inadvertently added back to a marketing list.

Security

Hillcraft takes reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, loss, disclosure or misuse.

No online system can be guaranteed to be completely secure, but access to customer information is limited to where it is reasonably necessary for business purposes.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to personal data held about you

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request restriction of processing

  • Object to certain types of processing

  • Receive certain information in a portable format

  • Withdraw consent where processing is based on consent

  • Object to the use of your information for direct marketing

These rights are subject to the conditions and exceptions set out in applicable data protection law.

To make a request, contact info@hillcraft.ie.

Hillcraft may need to verify your identity before completing a request.

Complaints

If you have a concern about how Hillcraft uses your personal information, please contact info@hillcraft.ie first so that the issue can be investigated.

You also have the right to complain to the Irish supervisory authority:

Data Protection Commission
Ireland
dataprotection.ie

Third-Party Websites

Hillcraft.ie may contain links to websites or services operated by third parties.

Hillcraft is not responsible for the privacy practices of independent third-party websites. You should review the privacy information provided by those services where appropriate.

Changes to This Policy

This Privacy Policy may be updated where Hillcraft's products, services, technology or legal obligations change.

The latest version will be published on Hillcraft.ie with the date of the most recent update.

Contact

For privacy or data protection enquiries:

Hillcraft Limited
This website, hillcraft.ie, is owned and operated by Hillcraft Limited, an Irish-registered company.
Email: info@hillcraft.ie
Registered office: 9 Morgan Street, Waterford, X91 ER8Y, Ireland